Billing/Membership
I signed up, but never received a confirmation.
Chances are you did not send us your correct e-mail address. Many people fail to include @aol.com or @msn.com. You need to include that information or you will never get a confirmation letter from us.
I've paid, received a receipt but cannot access the site with the username and password that was assigned to me. Here are some possible solutions to your problem.
For best results make sure you are using the latest version of Internet Explorer, not the browser provided by AOL, or any other internet service provider. This version is available for download free of charge on our customer service page. Click here for Microsoft Internet Explorer
Ensure that you have cookies, and java enabled. To do this follow the directions below.
a) Click Tools, located at the top of your browser between favourites and help.
b) Click Internet Options, Select Security and then Custom Level.
c) Scroll down until you see Cookies, select enable.
d) Continue to scroll down to Microsoft VM Java Permissions, select Medium Security.
e) Click OK when finished.
f) Close Internet Explorer and reopen.
Additionally the following programs are incompatible with our sites and should be disabled, before accessing our sites. These include but are not limited to Norton Website Security, WatchDog, Adguard and any firewall programs.
How often am I charged?
Your account will be charged every thirty days from the day of the month your membership started. For instance, if your account began on June 16rd, your credit card will be automatically charged again on July 16rd. If you cancel your account before that time, we will not charge your account for an additional 30 days. Instead your account will expire on that date. For instance, if you were activated on March 23rd and we receive your cancellation on April 10th, your account will expire on April 23rd. If you joined on a trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel your account before it ends.
How will this charge appear on my credit card statement?
Your credit card statement will be discreetly billed by Paycom, or ccbill.
I purchased a trial membership. How much will I be charged?
Our websites allow you to purchase a low-cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the monthly membership plan unless you cancel before the trial period ends.
Why was my card rejected?
There are a number of reasons beyond our control that may keep us from accepting a credit card. For instance, the card could be "blocked" if it was ever involved in a billing dispute with an Internet merchant or website. This is done to protect the cardholder and merchant in the future. Unfortunately, there is nothing that we can do to make a rejected card work again.
Can I join without a credit card?
Yes! We offer memberships through online checking. Our online checking services are available for US residents only.
Is there an extra charge for the live video feeds?
The live video feeds on our sites are supplied by a number of different vendors. Your membership fee includes access to most live video services at no extra charge. Additionally, most vendors give you the option of purchasing one-on-one "live chat" time with their models. It is however impossible to order "live chat" time without your knowledge and consent because members are required to fill out an online order form before being granted "live chat" access. The video vendors will bill you separately for their services.
Is it possible to change my password or other information?
Unfortunately, once you choose a Username/password, it's permanent.
How can I cancel?
In order to cancel your membership:
1) If you joined with CCBill, please click here to cancel.
2) If you joined with Epoch/Paycom, please click here to cancel.
3) If you joined with WTS/ACH please click here to cancel.
If that didn't work, you can use the E-Mail Form to cancel you account.
How do I know my membership was cancelled?
Every time we receive a cancellation request, we reply with a confirmation letter. If you do not receive a confirmation letter, then you did not supply us with the correct information and we were unable to cancel your account. Remember, you need to include your Order/Payment Receipt Number, Billing Company, and Username and Password each time you contact us so we can access your account.
Passwords
I forgot my username/password.
If your transaction went through successfully, you should have received an email confirmation that contains your order/payment receipt number, username, and password. If you did not receive one, your transaction may have not gone through or you entered the wrong email address.
Please click here if you are having password problems.
My username and password do not work.
There are a number of reasons that your password may not be working. It may be helpful to reference the password checklist below for assistance.
You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties.
We processed your account and found you didn't include enough valid information.
Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement.
Perhaps your credit card has expired and you need to provide us with a new expiration date. We inform all of our members of this unless we do not have a valid e-mail address or they do not want any e-mail sent.
Your credit card was declined the last time we ran it.
You cancelled your account and forgot.
Your account was cancelled by us for unauthorized use of a credit card or similar reasons.
You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.
If you are still having problems with your password, click here.
Video/Movies
I'm having problems with the chat rooms or live video features.
Before contacting us for technical support, please follow these steps:
There are numerous reasons why the live videos may not be working. First, make sure you are using one of the below browsers: Netscape 3.0 and 4.0, Microsoft Internet Explorer 4.0 and 5.0, AOL 3.0 and 4.0 bit Version for Windows 95/98.
If you are using one of the browsers listed above then you need to focus on the preferences of your browser.
Make sure java is "enabled" in your preferences for the browser.
Still not working? Your ISP provider could be down or the server from which the videos come from may not be operational. Simply click on your "Refresh" button and see if that remedies the problem. If not, then you need to try back at a later time.
Another possible problem could be that you do not have the required plugins. The Vivo Videos require the VivoActive plugin.
I have WEB TV and the videos don't work. Why?
In order to view videos over the internet, a "real" computer is required. We are unaware of any versions of WEB TV that can access internet video.
In the MOVIES category, I click to view movie, it gives me an error?
A)
1) click on the movie you want to view.(you will get the error. [it's a windows error.]) close the error.
2) without closing the MOVIE window click on the same link again. the moive should start playing now.
B) if that didn't work, try this:
1) right click on the link, and choose "Save Target As"
2) download the movie
3) whatch it from you own Hard-Drive.
C) if you are using AOL brower, please switch to internet explorer, it should get rid of some of the bugs u might have.
Photos
Why do I receive the warning: A Security Violation Has Occurred, Hit The back Button On Your Browser!
Most of the features on this site require the use of Java Script. You must have Java Script turned on or enabled in your browser for the features to work properly and to avoid this security message.
Please select which browser you are currently using so you may enable Java Script:
Your pictures are too bright or unclear.
This is most likely an issue for AOL users and means that you need to set your preferences so that web graphics are NOT compressed. Click here to see how to fix this.
Why do I have to scroll left to right to view the pictures?
Our sites are designed for at least 800x600 screen resolution. You are probably using 640x480 and need to change your settings or update your equipment.
Why do the pictures take so long to load?
This site, like many others, was designed for 28.8 modems or higher. If your modem is slower than this you may want to consider purchasing a new one. If you have a 28.8, make sure your modem is configured correctly. Also, make sure the phone number you are using to connect to the internet supports 28.8 modems.
Misc.
Why do I get a blank screen when I enter the members area?
The most common cause of this is having the wrong equipment. You need to make sure you are using an updated browser. Especially if you are an AOL user. Click on help at the top of your browser and then select about to view your version. Our sites work best with Netscape Navigator 3.0 or higher. AOL 3.0 and MS Internet Explorer 3.0 or higher will work on most of the site, but some of the videos will not work with these browsers!
Download your free version of Netscape Navigator today.
Will you be sending me anything in the mail?
No! Be assured we will never send you anything to your physical address. The reason we ask for your name/address/zip code where you receive your monthly credit card statement, is because the credit card companies require us to have that information provided for them.
Contact
If more information is needed about your membership you can contact a Customer Support Representative by filling out the form at our Email Support Page with a detailed message describing your request or problem, and put "help" in the subject box. If you are a current member, you MUST provide your Username and Password, Billing Company, and order/payment receipt number or your email will not be answered. |
