Firewalls and the RealSystem
Support Link: RealSystem Firewall Support
Firewalls create barriers in order to prevent unauthorized access to a network. Think of the internet as a series of hallways. Firewalls are the security doors through which some people (i.e. data) may pass and others may not.
RealSystem content usually passes through these barriers without trouble, but sometimes it is necessary to change your configuration settings. With the proper configuration settings, you can enjoy RealAudio and RealVideo.
To Determine whether your computer is behind a network firewall :
If you received an error message about a firewall when you tried to play clips, or if you are not sure whether a firewall is preventing you from playing content, find out for sure by asking your Network Manager or Internet Service Provider.
AOL and other common ISPs :
If you are connecting to the Internet via AOL, MSN, Earthlink, Sympatico, Mindspring, Netcom, Sprynet, Compuserve, Prodigy Internet, or another common Internet Service Provider, you should not need to configure RealPlayer for use with a firewall. If you are having problems reaching most RealAudio or RealVideo content, contact RealNetworks technical support.
Playing content through a firewall :
If you have determined that your computer is connected to a network protected by a firewall, use the appropriate instructions below to enable RealAudio and RealVideo access:
Configure RealPlayer 8
Configure RealPlayer 7
Configure RealPlayer G2
Configure RealPlayer 4.0 & 5.0
Configure RealAudio Player 3.0
RealPlayers behind a firewall may experience difficulty playing content from sites on the Internet if the firewall is not configured to allow RealPlayer traffic. If you are behind a firewall, and are attempting to play content from the Internet, the firewall may be preventing you from playing content if you observe the following symptoms :
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